Is your organization built to change, or just reacting to it?
Change maturity is your organization’s built-in capability to lead, adopt, and sustain change as a repeatable discipline, not something you reinvent for every initiative. Organizations low on the maturity scale handle change one project at a time and start from scratch each time. Mature ones have a shared way of doing change, so each new initiative gets easier, not harder.
What is change maturity?
Change maturity describes how deeply the capability to manage change is embedded in your organization: in how people perceive and use it, in your processes, in the competency of your people, in your leadership, and in your operating structures. It is anchored in “how we do change here,” and it is what separates an organization that survives change from one that is genuinely good at it.
The tell-tale symptom of low maturity is handling change one initiative at a time. Each project builds its own approach, learns the same lessons over again, and leaves nothing behind. Maturity is what turns that repeated effort into an asset the whole organization compounds.
Executives at companies that invested in understanding and addressing their people, rather than assuming readiness, were four times more likely to rate their change programs as successful.
Five dimensions, assessed against ten Critical Adoption Factors
Levvel’s Change Maturity Assessment gives a clear, data-backed view of your capability across five core dimensions, each evaluated against our ten Critical Adoption Factors.
Utilization / Perception
How change management is perceived and actually used across the organization.
Process Integration
Whether change practices are built into daily operations and projects.
Competency
The level of change capability among your staff and leaders.
Leadership
How consistently leaders support and engage with change.
Operational Integration
Whether change is embedded in your structures and systems.
Six levels, from reacting to fully integrated
The assessment places your organization on a six-level scale, so you can see where you are today and what the next level actually requires.
Signs your organization is reacting, not maturing
Every change starts from scratch
Each initiative reinvents its own approach and relearns the same lessons, with nothing carried forward.
Change lives with individuals
Capability sits with a few people rather than in shared processes, and it walks out the door when they do.
No common language for change
Teams describe and run change differently, so effort cannot compound across the organization.
Leadership support is inconsistent
Backing depends on which leader and which project, not on an established way of working.
You can’t say what “good” is
There is no shared picture of the maturity you are aiming for, so there is nothing to build toward.
Change is bolted on, not built in
It is treated as an add-on to projects rather than part of how the organization operates.
Health Check or Maturity Assessment?
These two are easy to confuse and answer different questions. A Transformation Health Check is specific to one project or program and asks whether that change is on track for adoption. A Change Maturity Assessment is about the organization’s overall capability, anchored in “how we do change here,” and delivers a roadmap to embed that capability, including at the strategic level.
If your concern is one transformation in flight, start with the Transformation Pulse Check. If it is your organization’s ability to handle change generally, this is the right page.
The Levvel approach to change maturity
Grounded in Balanced Change™, the Change Maturity Assessment moves you from a definitive current-state picture to a practical roadmap in four steps.
Step 1
Future State Development
Workshop with key leaders to define the maturity level you are aiming for, customized to your context.
Step 2
Gap Assessment
Determine the gap to that goal with key leaders, including a current-state assessment.
Step 3
Gap Validation
Validate the findings with key individual contributors in a working session.
Step 4
Maturity Roadmap
A prioritized roadmap and plan to reach your desired maturity level.
“Levvel gave us an evidence-based diagnosis of our change maturity, then a practical blueprint to close the gaps.”
Shadi El Baba, VP Guest Support, lululemon
Read how lululemon Guest Support built a change operating model that travels →
The Change Maturity Assessment
Where to start
Change Maturity Assessment
A structured assessment across the five dimensions and ten Critical Adoption Factors that gives you a definitive maturity score, benchmarking, and a prioritized roadmap to build capability at every level.
Is your organization built to change, or just reacting to it?
Answer a few questions for an instant read on where you sit on the maturity scale and which dimension to strengthen first. About five minutes; your results are emailed to you.
Take the free assessment →Change maturity, frequently asked questions
What is change maturity?
It is an organization’s built-in capability to lead, adopt, and sustain change as a repeatable discipline, rather than reinventing its approach for every initiative. Levvel measures it across five dimensions and six maturity levels, assessed against ten Critical Adoption Factors.
What’s the difference between a Health Check and a Maturity Assessment?
A Transformation Health Check looks at one specific project and whether it is on track for adoption. A Change Maturity Assessment looks at the organization’s overall capability to do change well, and delivers a roadmap to embed that capability, including at the strategic level.
How is change maturity measured?
Levvel evaluates five dimensions (Utilization/Perception, Process Integration, Competency, Leadership, and Operational Integration) against ten Critical Adoption Factors, places you on a six-level scale, and builds a maturity roadmap.
How long does the assessment take?
The full assessment runs through Future State Development, Gap Assessment, and Gap Validation sessions with your leaders and contributors. The free online version above gives you an indicative read in about five minutes.
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All seven problem areas and how Balanced Change™ connects them.
Read the overview →Related problem
Change with no operating model
Maturity is the capability; the operating model is the structure that makes good change decisions repeatable.
Explore the operating model →Wondering where you sit on the maturity scale?
Start with the free five-minute assessment, or talk it through with our team.