---
title: "How We Work: The Balanced Change™ Model | Levvel"
description: "How Levvel works: the Balanced Change™ Model, plus services, assessments, workshops, and learning programs that build lasting change capability."
image: https://levvel.ca/hubfs/Levvel%20Logos/Levvel_Featured_Default_1200x630.png
---

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- [Solutions](https://levvel.ca/organizational-change-management-solutions)
  
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    - [All OCM Solutions](https://levvel.ca/organizational-change-management-solutions)
    - [01 AI moving ahead of the people side](https://levvel.ca/solutions/ai-adoption)
    - [02 A transformation losing momentum](https://levvel.ca/solutions/transformation-momentum)
    - [03 Change handled one initiative at a time](https://levvel.ca/solutions/change-maturity)
    - [04 A leadership team not truly aligned](https://levvel.ca/solutions/executive-alignment)
    - [05 Change with no operating model](https://levvel.ca/solutions/change-operating-model)
    - [06 Managers who can’t carry the change](https://levvel.ca/solutions/leadership-alignment)
    - [07 An organization worn down by change](https://levvel.ca/solutions/change-fatigue)
- [How We Work](https://levvel.ca/how-we-work)
  
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    - [The Balanced Change™ Model](https://levvel.ca/how-we-work)
    - [Services](https://levvel.ca/organizational-change-management-services)
    - [Assessments](https://levvel.ca/organizational-change-management-assessments)
    - [Workshops](https://levvel.ca/organizational-change-management-workshops)
    - [Learning Programs](https://levvel.ca/organizational-change-management-learning-programs)
- [Perspectives](https://levvel.ca/insights)
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- [Solutions](https://levvel.ca/organizational-change-management-solutions)
  
  Show submenu for Solutions 
  
    - [All OCM Solutions](https://levvel.ca/organizational-change-management-solutions)
    - [01 AI moving ahead of the people side](https://levvel.ca/solutions/ai-adoption)
    - [02 A transformation losing momentum](https://levvel.ca/solutions/transformation-momentum)
    - [03 Change handled one initiative at a time](https://levvel.ca/solutions/change-maturity)
    - [04 A leadership team not truly aligned](https://levvel.ca/solutions/executive-alignment)
    - [05 Change with no operating model](https://levvel.ca/solutions/change-operating-model)
    - [06 Managers who can’t carry the change](https://levvel.ca/solutions/leadership-alignment)
    - [07 An organization worn down by change](https://levvel.ca/solutions/change-fatigue)
- [How We Work](https://levvel.ca/how-we-work)
  
  Show submenu for How We Work 
  
    - [The Balanced Change™ Model](https://levvel.ca/how-we-work)
    - [Services](https://levvel.ca/organizational-change-management-services)
    - [Assessments](https://levvel.ca/organizational-change-management-assessments)
    - [Workshops](https://levvel.ca/organizational-change-management-workshops)
    - [Learning Programs](https://levvel.ca/organizational-change-management-learning-programs)
- [Perspectives](https://levvel.ca/insights)
- [About](https://levvel.ca/about-us)
  
  Show submenu for About 
  
    - [About Levvel](https://levvel.ca/about-us)
    - [Our team](https://levvel.ca/about-us#team)
    - [Our social impact](https://levvel.ca/about/social-responsibility)
    - [Giving Back](https://levvel.ca/about-us/giving-back)
- [Contact Us](https://levvel.ca/contact)
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How We Work

# A model built around your people, not a fixed playbook.

The Balanced Change™ Model is Levvel’s proprietary, research-based approach to change. Proven and ACMP-recognized, yet built to be fit-for-purpose, risk-focused, and rooted in genuine partnership with the teams we work alongside.

The model

## Balanced Change™

Most firms can offer change communications and training. The Balanced Change™ Model is different in kind: a proprietary model and toolkit, qualified against the ACMP Standard for Change Management, that turns the people side of a transformation into something you can plan, measure, and manage rather than hope for.

It rests on a simple idea. A technically sound solution delivers nothing on its own. The return comes only when the people affected are ready, willing, and able to work in the new way. Our job is to raise that adoption deliberately, so the investment you have already made pays off.

Three principles

## What guides every engagement

### Partnership

We work alongside your teams, not around them, and design every engagement so you can take the wheel when it ends. The goal is capability, not dependency.

### Risk-focused

We find where adoption risk is highest, log it, and manage it early, rather than assuming readiness and discovering the gap once the change has already landed on unprepared teams.

### Fit-for-purpose

We tailor the approach to your organization, your culture, and the specific change, rather than applying a standard program to a non-standard situation.

Five phases

## The Balanced Change™ cycle

Every engagement moves through the same five phases. How deep we go in each is tailored to the change in front of you.

1

### Profile

Understand the change and who it affects. Stakeholder mapping, change climate analysis, and change saturation, so we know where the impact truly lands.

2

### Analyze

Validate risks and readiness through leadership, behaviour, and impact assessments. Build and prioritize a working risk log rather than a static document.

3

### Create

Design fit-for-purpose communication, learning, and reinforcement plans for each impacted group, tied to the Critical Adoption Factors that matter most.

4

### Implement

Execute the plans, monitor engagement as it happens, and address resistance promptly rather than waiting for it to surface as a problem.

5

### Transition

Measure adoption beyond mere usage, embed reinforcement, and hand the capability, tools, and structure back to your team so the change holds.

What clients say

“Levvel worked as an extension of our own team rather than a vendor handing off a deck. The team was disciplined about labeling what was a firm decision versus a recommendation still open for debate. That discipline is what made the output usable.”

Shadi El Baba, VP Guest Support, lululemon · [Read the case study →](https://levvel.ca/case-studies/lululemon-guest-support?hsLang=en-ca)

The forms our support takes

## Four ways we help, matched to where you are

Our work is not a catalogue of products to buy. It is a set of depths, from a quick diagnostic to embedded, ongoing partnership. Most engagements combine a few, sequenced to fit your situation and your capacity.

Assessments · diagnose

### [Assessments](https://levvel.ca/organizational-change-management-assessments?hsLang=en-ca)

Make the invisible visible. A focused, structured read on where you actually are, before you commit to a direction.

Assessments surface adoption risk, readiness, change load, and maturity, giving leaders an honest, evidence-based picture rather than an assumption. They are often the smartest, lowest-cost first move.

[Transformation Health Check →](https://levvel.ca/transformation-health-check?hsLang=en-ca) [Change Maturity Assessment →](https://levvel.ca/change-maturity-assessment?hsLang=en-ca) [Change Climate Assessment →](https://levvel.ca/change-climate-assessment?hsLang=en-ca) [Change Fatigue Assessment →](https://levvel.ca/change-fatigue-assessment?hsLang=en-ca)

Anchored in phases 1 to 2: Profile and Analyze

[See all assessments →](https://levvel.ca/organizational-change-management-assessments?hsLang=en-ca)

Workshops · align

### [Workshops](https://levvel.ca/organizational-change-management-workshops?hsLang=en-ca)

Build shared clarity in a focused session. Get the right people in a room and leave with alignment and a plan.

Workshops are targeted working sessions that align leaders, define how change decisions get made, and agree the metrics that will tell you whether adoption is real. They turn diagnosis into direction.

[Executive Alignment Workshop →](https://levvel.ca/executive-alignment-workshop?hsLang=en-ca) [Leadership Alignment Workshop →](https://levvel.ca/leadership-alignment-workshop?hsLang=en-ca) [Change Governance Workshop →](https://levvel.ca/change-governance-workshop?hsLang=en-ca) [Adoption Success Metrics Workshop →](https://levvel.ca/adoption-success-metrics-workshop?hsLang=en-ca)

Anchored in phases 2 to 3: Analyze and Create

[See all workshops →](https://levvel.ca/organizational-change-management-workshops?hsLang=en-ca)

Learning Programs · build capability

### [Learning Programs](https://levvel.ca/organizational-change-management-learning-programs?hsLang=en-ca)

Build lasting change capability in your people, so leading change becomes something your organization can do on its own.

Our programs blend theory with practical application through simulations, toolkits, and real scenarios. They range from a full practitioner program to focused programs for middle managers and for the project and change partnership.

[Balanced Change™ Program →](https://levvel.ca/balanced-change-program?hsLang=en-ca) [Leading Change →](https://levvel.ca/leading-change-program?hsLang=en-ca) [Leading Strategic Change →](https://levvel.ca/leading-strategic-change-program?hsLang=en-ca) [Navigating Change & Uncertainty →](https://levvel.ca/navigating-change-and-uncertainty-program?hsLang=en-ca) [Integrating Change →](https://levvel.ca/integrating-change-program?hsLang=en-ca)

Spans the full cycle, with lasting capability the goal

[See all learning programs →](https://levvel.ca/organizational-change-management-learning-programs?hsLang=en-ca)

Services · embed

### [Services](https://levvel.ca/organizational-change-management-services?hsLang=en-ca)

Bring experienced change leadership into the work itself, sized to your capacity and designed to hand back the wheel.

When you need hands on the work, we embed strategic and hands-on OCM support into your transformation, from connective strategic OCM between delivery and People & Culture, to bespoke enablement such as our approach to AI adoption. We are deliberate about where internal capacity is focused and where external expertise adds the most leverage.

[Thought Partnership →](https://levvel.ca/thought-partnership?hsLang=en-ca) [OCM as a Service →](https://levvel.ca/ocm-as-a-service?hsLang=en-ca) [Change Consultants →](https://levvel.ca/change-consultants?hsLang=en-ca) [Operating Model →](https://levvel.ca/operating-model?hsLang=en-ca) [AI Change Enablement →](https://levvel.ca/ai-change-enablement?hsLang=en-ca)

Flexes across all five phases, tailored to your constraints

[See all services →](https://levvel.ca/organizational-change-management-services?hsLang=en-ca)

Recognized Model

## Qualified against the ACMP Standard

### An ACMP Qualified Education Provider

The Balanced Change™ Program is recognized by the Association of Change Management Professionals as a Qualified Education Provider. That recognition is a signal that our model is not a generic playbook, but a research-grounded approach held to a professional standard.

Aligns with the ACMP Standard for Change Management

Qualifies for 16 instructional hours toward the CCMP credential

Meets ACMP standards for adult learning and professional development

Common questions

## How we work, in brief

### What is Balanced Change™?

It is Levvel’s proprietary model for organizational change: three principles (partnership, risk-focused, fit-for-purpose) and five phases (Profile, Analyze, Create, Implement, Transition), qualified against the ACMP Standard for Change Management.

### How is it different from other change frameworks?

It is built around adoption risk and fit, not a fixed sequence applied the same way everywhere. We measure adoption beyond usage, tailor the approach to your context, and design each engagement to build your capability rather than a dependency on ours.

### Do we have to buy a whole program?

No. Support ranges from a short assessment to an embedded engagement. Most clients combine a few of the four modes above, sequenced to their situation. A good first step is often a focused assessment or an executive alignment conversation.

### Where should we start?

Usually by making the invisible visible: understanding your current change load and where adoption risk is highest, then aligning your leadership team before building broader capability. We are happy to talk it through.

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Common questions

## Organizational change management, FAQ

### What is organizational change management (OCM)?

OCM is the practice of helping people adopt new ways of working so a change delivers its intended results. It focuses on readiness, adoption, and reducing the risk that a technically sound change fails because people never fully take it up.

### What does an OCM consultant do?

An OCM consultant assesses adoption risk, aligns leaders, plans and delivers communications and role-based learning, and monitors adoption so a change lands and holds, for Levvel, through the five phases of Balanced Change™.

### How is Levvel’s approach different?

Levvel works from the principle that ROI = Solution × Adoption (and Adoption = Equipped × Engaged), and organizes around your problem rather than a fixed product catalogue. Balanced Change™ is fit-for-purpose, risk-focused, and partnership-based.

### Does Levvel work outside Calgary?

Yes. Levvel is based in Calgary, Alberta and works with mid-size organizations across Western Canada and nationally, including energy, infrastructure, aviation, and public-sector clients.

Newsletter

## Levvel’s Balanced Change™ Insights

Sign up to receive Levvel’s monthly newsletter. Each edition brings you practical strategies, fresh perspectives, and actionable ideas to help you stay ahead, whether you’re navigating change, leading teams, or driving transformation in your organization. Concise, useful, and easy to unsubscribe from at any time.

 

## Are you ready to take things to the next level?

[Contact Us](https://levvel.ca/contact?hsLang=en-ca)

Levvel is grateful to work on treaty lands and territory of the Indigenous Peoples (Inuit, First Nations, and Métis), also called Canada. These lands and cultures continue to benefit us all, and it is our desire to return genuine benefit with open hearts. We encourage all Levvel employees, consultants, clients, and partners to learn more about the Indigenous cultures, Indigenous territories, and effects of colonization in their region. We are dedicated to reducing the educational, employment and technical skill gaps that exist between Indigenous and non-Indigenous talent.

#### Solutions

- [All OCM Solutions](https://levvel.ca/organizational-change-management-solutions?hsLang=en-ca)
- [AI rollout](https://levvel.ca/ai-rollout?hsLang=en-ca)
- [Transformation check](https://levvel.ca/pulse-check-assessment?hsLang=en-ca)
- [Change maturity](https://levvel.ca/change-maturity?hsLang=en-ca)
- [Executive alignment](https://levvel.ca/executive-alignment?hsLang=en-ca)
- [Change operating model](https://levvel.ca/change-operating-model?hsLang=en-ca)
- [Leadership alignment](https://levvel.ca/leadership-alignment?hsLang=en-ca)
- [Change fatigue](https://levvel.ca/change-fatigue?hsLang=en-ca)

#### How We Work

- [Balanced Change™ Model](https://levvel.ca/how-we-work)
- [Services](https://levvel.ca/organizational-change-management-services?hsLang=en-ca)
- [Assessments](https://levvel.ca/organizational-change-management-assessments?hsLang=en-ca)
- [Workshops](https://levvel.ca/organizational-change-management-workshops?hsLang=en-ca)
- [Learning Programs](https://levvel.ca/organizational-change-management-learning-programs?hsLang=en-ca)

#### About

- [About Levvel](https://levvel.ca/about-us?hsLang=en-ca)
- [Our team](https://levvel.ca/about-us?hsLang=en-ca#team)
- [Our social impact](https://levvel.ca/about-us/social-impact?hsLang=en-ca)
- [Giving Back](https://levvel.ca/about-us/giving-back?hsLang=en-ca)

#### Perspectives

- [Read the blog](https://levvel.ca/insights?hsLang=en-ca)
- [Newsletter](https://levvel.ca/subscribe?hsLang=en-ca)

#### Contact

- [Contact Us](https://levvel.ca/contact?hsLang=en-ca)
- [1-855-562-4191](tel:+18555624191)
- [connect@levvel.ca](mailto:connect@levvel.ca)

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