The idea of change can trigger an emotional response: feelings of personal loss, concerns about what will be required of them and their ability to meet those expectations, etc. Once these reactions start to appear among impacted people, what can you do as a leader to help them feel better equipped to face the change ahead?
Understanding the emotional phases that people may experience can help you decide what to do next. Building upon the great work of Dr. Kubler-Ross, here is our interpretation of the emotional phases people experience during changes and actions you can take to move them toward acceptance:
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