November 30, 2021

For Immediate Release.


Calgary-based Consulting company Levvel Inc. partners with Capita Secure Solutions to bring

ground-breaking innovation to the Edmonton Police Service (EPS) and other Canadian Emergency Service Teams.

EPS is the first police agency in Canada to utilize this new technology

Calgary, Alberta (November 29, 2021 Press Release) – Technology Calgary-based Canadian organization Levvel Inc. and technology solutions company, Capita Solutions in the United Kingdom (UK), has introduced a technology-based solution for a safer and more efficient  way the public will interact with emergency service call-takers (911) and first responders.

Since March 2020, the Edmonton Police Service (EPS) has been testing Capita’s 911eye platform, a virtual tool developed to provide Emergency Services across the world with vital situational awareness. Now, the EPS has signed on to continue using the public safety telecommunicator, implementing 911eye to support non-emergency calls that can be responded to by an officer remotely.

“The COVID-19 pandemic was a driving force in exploring new ways the Edmonton Police Service could continue serving the community while ensuring safety for the public and responding officers. 911eye enables our officers the ability to help Edmontonians in a way that hasn’t been done before: remotely. This method, which fosters a collaborative effort between the Service and the community, grants a responding officer the ability to follow up on a non-emergency call with the reporter through a live stream. The reporter can walk an EPS member through a scene and speak with them directly. Just as 911eye helps shape the future of law enforcement, it also helps policing become more innovative in a meaningful way.”

Superintendent Warren Driechel – Information Technology Division, Edmonton Police Service.

EPS is the first police agency in Canada to use 911eye, to support dispatch efficiencies and human safety in terms of social distancing. This technology is currently implemented in emergency service agencies in the UK and the US including Fire, Police, Housing Authorities, and Utilities. 911eye has been evaluated by the EPS as a software tool that provides officers with the ability to directly communicate from a workstation to a reporter’s smartphone or tablet, through a series of permission prompts that must be accepted by the individual in order to proceed with the remote call.

“It’s exciting to share that the Edmonton Police Service is a pioneer in the Canadian emergency services sector. Implementing and utilizing this innovative technology to support the safety of both the public and their responders. Enabling responders and call-takers to see vital real-time footage to make informed decisions, will reduce risk and cost. Levvel sees a tremendous shift as Next Gen 911 unfolds.”

Dan Munkittrick – VP Business Development, Canada East.


Typically, a  caller needs to describe a scene and give a location. Now with the caller’s permission a link is sent to their mobile device. Once connected, an EPS member can view live video of a situation, receive accurate GPS coordinates of the caller’s location, and share information with responders – all while maintaining contact with the caller.

One of the primary benefits is that 911eye does not require users to download and install proprietary software. Officers can engage with individuals upon request and through their willingness to participate. Individuals can terminate the call at any time.

More About 911eye in these short videos:  


Explainer US

For media inquiries: Cherene Kambeitz, 403-969-9505

For the Edmonton Police Service inquiries: Meg Clark

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