Why Transformation Requires More Than Technology

Business transformation isn’t just about a digital shift or adopting the latest tech trends—it’s about people driving the shift. At Levvel, we see transformation as a deeply human process, where the success of any initiative depends on the people behind it.

When we partner with organizations, our focus is on imagining what a healthy business looks like. It’s not just about addressing today’s challenges but about building a culture that’s ready to thrive in the face of tomorrow’s demands. A healthy business is aligned, adaptable, and forward-thinking, with teams that are equipped and confident to embrace what comes next.

With the rapid introduction of AI and other emerging technologies, businesses and their people are expected to shift and transform constantly. This isn’t a one-time adjustment; it’s an ongoing journey requiring resilience, creativity, and a people-first approach.


“Transformation is more than integrating new systems or processes—it’s about equipping the people within your organization to lead and sustain change.”

— Chantal Milloy, Co-founder & COO, Levvel Inc.

In this insights paper, we share what we’ve seen and heard from the companies we partner with—their challenges, pain points, and aspirations. We’ll also explore the expertise we’ve provided to ensure their teams were prepared for the road ahead. By focusing on critical elements such as strategic talent roadmaps, fostering resilience, and building internal change capabilities, we’ll uncover how organizations can thrive in 2025 and beyond. 

Employee Engagement Rebooted

What’s Really Going On?
We often hear from clients: “We’ve tried it all—engagement surveys, rewards programs, town halls—but nothing seems to stick. Why?”

What we’ve found is that many organizations approach engagement like a checklist: measure, react, repeat. The disconnect happens because these efforts often miss the bigger picture—engagement isn’t just about perks or feedback forms. It’s about creating an environment where people feel seen, valued, and connected to the work they do.

Our Approach:
When we tackle engagement challenges, we start by asking deeper questions:

  • Are employees clear on how their roles contribute to the organization’s success?
  • Do they feel a sense of belonging and purpose?
  • Is leadership actively fostering trust and communication?

From there, we co-create strategies that move beyond quick fixes to focus on clarity, connection, and shared purpose. It’s less about the “what” of engagement and more about the “why.”

“Meaningful engagement goes beyond job satisfaction; it encompasses a sense of purpose, fulfillment, and well-being.”

Brianne Reid, Managing Director, Talent Levvel Inc.

Building a Resilient Workforce with a Strategic Talent Roadmap

What’s Really Going On?
A client once told us: “Our hiring feels like a revolving door—fix one problem, and another crops up.”

It’s a common story. The issue isn’t just about filling roles but aligning talent planning with the broader business strategy. Without this alignment, you end up with short-term fixes instead of long-term solutions.

Our Approach:
When we design a talent roadmap, it’s not just about where you are today—it’s about where you’re going. We help clients think strategically about their workforce:

  • What roles are critical to your future success?
  • Where are the gaps in skills, not just positions?
  • How do you prepare your people for what’s next?

By aligning workforce planning with the organization’s goals, we help leaders build a pipeline of capable, adaptable talent that can navigate change.


“A well-crafted talent roadmap is not just about filling positions; it’s about creating a sustainable pipeline of capable and adaptable leaders who can drive the organization forward.”

— Brian Milloy, Co-founder, President & CEO, Levvel Inc.

Building Internal Change Capability

What’s Really Going On?
Clients often share their frustrations: “Every time there’s a big change, it feels like we’re reinventing the wheel. Why is this so hard?”

What we see is a dependency on external solutions without building internal muscles for change. Change becomes something that happens to people, not with them, leaving teams feeling overwhelmed and unprepared.

Our Approach:
For us, it’s about building a foundation where change isn’t a disruption—it’s an opportunity. We work with organizations to:

  • Equip leaders with the tools to guide their teams through change.
  • Foster a culture where adaptability and continuous learning are second nature.
  • Embed change capability so teams feel confident tackling future challenges.

“Internal change capability is the bedrock of organizational resilience. It equips teams with the skills and mindset needed to pivot and thrive in the face of uncertainty.”

Courtney Weiss, Managing Director, Organizational Change.

Risk Mitigation through Resilient Teams

What’s Really Going On?
We’ve heard clients say: “We didn’t see the disruption coming, and when it hit, we just weren’t ready.”

The real issue isn’t just the disruption itself—it’s the lack of preparedness. Resilience isn’t about avoiding challenges; it’s about how quickly and effectively your teams can bounce back.

Our Approach:
We help organizations focus on proactive resilience-building. That means:

  • Training teams to handle uncertainty with confidence.
  • Creating clear recovery plans that teams can execute under pressure.
  • Fostering an environment where setbacks are seen as opportunities to grow stronger.

“Resilient teams are not born; they are built through deliberate efforts to enhance their capacity for recovery and growth in the face of challenges.”

Levvel Business Transformation client

Integrating Technology and Human Potential

What’s Really Going On?
A client once confided: “We rolled out a new system to make things easier, but instead, it’s just causing more confusion.”

The problem isn’t the technology itself—it’s how it’s introduced and integrated. If employees aren’t brought along in the process, the very tools designed to help can end up creating barriers.

Our Approach:
We look at technology through the lens of human potential. Before implementation, we ask:

  • How does this tool align with the way your teams already work?
  • What training and support will employees need to feel confident using it?
  • How can the system amplify, rather than replace, human creativity and decision-making?

“Creating balanced human-tech systems is crucial for future success. Technology should augment human potential, enabling employees to focus on strategic and creative tasks.”

Forrester Research Report

Resilience and the Role of AI in Business Transformation

The introduction of AI is reshaping industries at an unprecedented pace. While it offers immense opportunities, it also requires businesses—and their people—to continuously adapt.

We see this as an opportunity for transformation, not disruption. Businesses that embrace AI as a tool to amplify human potential, rather than replace it, are better positioned to succeed. But the key to unlocking AI’s value lies in empowering teams to work with it, not against it.

Our Approach:
At Levvel, we help organizations navigate this shift by:

  • Building trust and understanding around new technologies.
  • Ensuring teams are trained to integrate AI into their workflows effectively.
  • Fostering a culture of innovation where people feel confident experimenting and growing alongside technology.

“AI isn’t about replacing people; it’s about creating new opportunities for growth, creativity, and innovation within your organization.”

Courtney Weiss, Managing Director, Organizational Change

Looking ahead

What we’ve learned through working with our clients is that transformation isn’t just about solving the problem in front of you—it’s about anticipating what’s next. At Levvel, our approach is rooted in the belief that sustainable success starts with people. Transformation is not a destination; it is a continuous journey of growth, adaptation, and innovation.

Whether it’s rethinking employee engagement, building internal change capability, or integrating technology in a way that works for your teams, we focus on equipping organizations to adapt and thrive in a world of constant change.

So, where is your Business Transformation journey headed?  How about a Pulse Check to get an initial gauge on the health of your project.  The best part…we’re offering it for free, simply connect@levvel.ca or go directly to the Transformation Pulse Check.

~Cherene Kambeitz, Marketing & Communications Director – Levvel inc.